At BeadGem, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you can initiate a return or refund within 7 days of receiving the product. Please read our policy below for complete details.

Return eligibility

  • Items must be returned within 7 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as received.

How to initiate a return?

  • To request a return, contact us at [email protected] or +91 81222 94331 within 7 days of receiving your order.
  • Provide the following details:
    • Order number.
    • Product details.
    • Reason for return.
  • Once your request is approved, we will provide instructions for shipping the product back.

Return shipping

  • Customers are responsible for the cost of return shipping unless the product received was defective or incorrect.
  • Ensure the product is securely packaged to avoid damage during transit.
  • We recommend using a trackable shipping service.

Refund process

  • Refunds will be processed once the returned product is inspected and approved.
  • Approved refunds will be credited to your original payment method within 7-10 business days.
  • Shipping charges, if any, are non-refundable.

Damaged or Defective items

  • If you receive a damaged or defective product, notify us within 48 hours of delivery.
  • Provide clear photos of the damaged item along with your order details.
  • We will arrange for a replacement or full refund at no additional cost.

Non-Returnable items

The following items are not eligible for return:

  • Customized or personalized products.
  • Products purchased during sales or clearance events.
  • Items marked as “non-returnable” in the product description.

Exceptions and Disputes

  • Returns or refunds may be denied if the product does not meet the conditions outlined in this policy.
  • For disputes, please contact us at [email protected] or escalate the matter as per the guidelines provided by Indian consumer protection laws.

Need help?

If you have any questions or concerns about our Refund and Returns Policy, please reach out to us:

Email: [email protected]
Phone: +91 81222 944331

Thank you for shopping with BeadGem. We’re here to ensure your satisfaction with every purchase!